Customer Journey Mapping Course
Customer Journey Mapping is the heart of any customer experience effort. Understanding the actions, thoughts, and feelings of the customer throughout their interactions with the brand or the company helps in improving the experiences through innovative solutions.
This course will help you develop a deep understanding of the complete customer journey mapping process and help you start using it in your company or business.
- Understand what a customer journey map is and the benefits
- Able to define key terms of a customer journey map
- Learn to map a customer journey by developing a deep understanding of the customer journey mapping framework
- Learn from a real-world example
Get started with customer journey mapping
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Learn from Krishna, CCXP
Krishna has rich experience working closely with global clients for over two decades. He is passionate about customer experience and is a Certified Customer Experience Professional (CCXP), Advanced Design Thinker, NPS Expert, Customer Experience Product Expert, and a Six Sigma Black Belt. His mission is to make customer experience learning easy.