Preparing for Holiday Online Sales

Thanksgiving 2021 is over and here is the online spending for the three important dates for businesses.

•         Thanksgiving day - $5.1 billion
•         Black Friday - $8.9 billion
•         Cyber Monday - $10.7 billion

Just for 3 days in November businesses made about $25 billion on online sales.

So, how to prepare to provide a great CX in this scenario? Here are few tips;

•         Set Customer Expectations by letting them know about your availability
•         Get extra hands by outsourcing
•         Train the new hires
•         Adopt a separate helpdesk
•         Add self-service options
•         Increase the capacity of the IT stack and test it and
•         Most important is to boost the morale of the customer support team